HELPDESK_WJ (Waijung)

Hello Daichi,

Thank you for using Waijung 2.
We need some additional information to investigate on this issue. Could you please run the following command on Matlab command window and send us the output status of the command.

dos('ping -n 1 www.google.com')

Thank you.

Best Regards,
Chandima

Hello Chandima,

Thank you for your reply.
Please find the ping result in MATLAB below. (looks no issue)

IPv6 case :

">>" dos('ping -n 1 www.google.com')

www.google.com [2a00:1450:4007:80a::2004]に ping を送信しています 32 バイトのデータ:
2a00:1450:4007:80a::2004 からの応答: 時間 =32ms

2a00:1450:4007:80a::2004 の ping 統計:
パケット数: 送信 = 1、受信 = 1、損失 = 0 (0% の損失)、
ラウンド トリップの概算時間 (ミリ秒):
最小 = 32ms、最大 = 32ms、平均 = 32ms
ans =
0

IPv4 case :

">>" dos('ping -n 1 www.google.com')

www.google.com [216.58.204.100]に ping を送信しています 32 バイトのデータ:
216.58.204.100 からの応答: バイト数 =32 時間 =27ms TTL=118

216.58.204.100 の ping 統計:
パケット数: 送信 = 1、受信 = 1、損失 = 0 (0% の損失)、
ラウンド トリップの概算時間 (ミリ秒):
最小 = 27ms、最大 = 27ms、平均 = 27ms
ans =
0

Hello Daichi,

Thank you for the information. Could you please change the language to English on Matlab and try the Waijung 2 activation process again. Let us know whether it activates successfully.

Thank you.

Best Regards,
Chandima.

Hello Chandima,
It is solved by changing Windows language to English(UK). (I use English in MATLAB)
Thank you so much for your support.

Hello Chandima,

Whether ping www.goole.com 100% loss then can't activation?

I can open the web,but ping is loss,and I always got the Internet connection interrupted when I try to activate...

Hi Daichi,

Always before activation please change the language to English on MATLAB and proceed. Since it requires English to identify the command results.

Thank you.

Best Regards,
Vasitha

Hi Vasitha,

I changed my OS and MATLAB language to English,but activation also have the same problem.

Hi,

We can't quite understand why you get the error so please help us help you by sharing the result of the ping command in the MATLAB command window with us.

Thank you.

Best Regards,
Vasitha

dos('ping -n 1 www.google.com')

Pinging www.google.com [67.228.235.91] with 32 bytes of data:
Request timed out.

Ping statistics for 67.228.235.91:
Packets: Sent = 1, Received = 0, Lost = 1 (100% loss),
ans =
1

dos('ping -n 1 8.8.8.8')

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=32ms TTL=49

Ping statistics for 8.8.8.8:
Packets: Sent = 1, Received = 1, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 32ms, Average = 32ms
ans =
0

Hi,

Yes, It seems to be the problem with the ping command. Can you replace the following file in the waijung2 directory as show in the picture with new attached file here.

new file: WaijungManager.mlappinstall

Thank you.

Best Regards,
Vasitha

Hi，
I replaced the file and try reinstall & activation，but it's also can't work...There hava two versions,neither of them ):