HELPDESK_WJ (Waijung)

Hi,

Since it a problem with the ping command, Can you replace the following file in the waijung2 directory as show in the picture with new attached file here.

new file to replace: WaijungManager.mlappinstall

and try installing and activating again. Please let us know if there is any error.

Thank you.

Best Regards,
Vasitha

Hi Vasitha

Unfortunately,it didn't work.:(

Best Regards

Hi,

can you send us a capture of the error message?

Thank you.
Best regards,
Vasitha

Hi

I replaced the file.But there's no change.

Best Regards

Hi,

can you run the following command in the MATLAB command window and send us a capture of the result?

[~,b]=system('ping -n 1 8.8.8.8')

Thank you.
Best Regards,
Vasitha

Hi

I run the command and the result is

[~,b]=system('ping -n 1 8.8.8.8')

b =

'
     Pinging 8.8.8.8 with 32 bytes of data:
     Reply from 8.8.8.8: bytes=32 time=50ms TTL=52

Ping statistics for 8.8.8.8:
         Packets: Sent = 1, Received = 1, Lost = 0 (0% loss),
     Approximate round trip times in milli-seconds:
         Minimum = 50ms, Maximum = 50ms, Average = 50ms

Best Regards

Hi,

Please replace the following file in the waijung2 directory as show in the picture with new attached file below.

new file to replace: WaijungManager.mlappinstall

and try installing and activating again. Please let us know if there is any error.

Thank you.

Best Regards,
Vasitha

Hi

The same result just like the picture i uploaded before :(.

I'm living in China,maybe i should configure my internet options?

Best Regards

Hello Zhang Feng,

To help you solve this issue,

We 'd like to arrange an online meeting to remotely help you.

Please pick a time. https://calendly.com/aimagin/30-minutes-waijung-discovery-call

Best regards,
Vasitha